For subscription based plans, a full refund will be issued if Safe Tech has not been able to resolve even a single issue for you within the first 15 days of the subscription. If there are one or more resolved issues, the fees for the Subscription Service will not be refundable. Notwithstanding this Safe Tech may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer.
For incident based plans, you will be eligible for refund when any of the following criterions are met:
1. You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
2. The issue is out of scope for the particular plan
3. Three days have not passed after the issue was last worked upon by an Safe Tech technician
Disclaimer : Safe Tech is an independent software support service provider for a large variety of third party products, brands and services. Any use of Trademarks, Brands, Products and Services is referential and Safe Tech has no affiliation with any of these third-party companies unless such relationship is expressly specified more..